Refunds after returns
Products accepted for refund by after-sales service are documented with a credit note, which is sent to you directly by email. A refund is then made by crediting your UTOPYA account.
This amount is immediately available and can be used to order other products from UTOPYA.
You can find details of these refunds directly in your customer area, under the heading "UTOPYA Credits / Crédits UTOPYA"